On 8/15/06 8:02 PM, Zane H. Healy wrote: > How does one go about getting Applecare to replace a part? 1-800-SOS-APPL Be ready with your Mac's serial number, AppleCare contract number (AppleCare Protection Plan if you're using the extended warranty; if you're under your new machine warranty, I think the serial number of your Mac is sufficient), and the same AppleID you used when you registered your Mac. Describe your problem. Go through their troubleshooting with them, which will include all the things you've already done. Unfortunately, they can't really take your word for it, and you'll most likely have to do it all over again with them on the line. If you're successful, yay! If you're not, discuss your options for repair.