One of my friends had a problem where he bought music from the iTunes Music Store then got four motherboard replacements. Needless to say, he authorized the same computer four times and could not deauthorize it himself before sending it to AppleCare for a motherboard replacement. http://www.apple.com/support/itunes/authorization.html is the address you need. For future reference, that is. Hopefully you have solved your problem. Sincerely, Jane