[X4U] BTV Pro errors

[KJS]

I purchased BTV Pro last week, but am having trouble capturing video. I've
sent several messages to the vendor, <support at bensoftware.com>, but haven't
received ANY responses, so I'm hoping one of you can help.

The problem:
I'm getting an error message (999,-3) after a couple of minutes of
recording. I'm using an empty, brand-new 200GB hard drive, so I don't think
space is the issue.

Maybe it's my settings, and I'll appreciate any suggestions as to the
optimum settings for capturing video from a VCR, which I intend to use to
export video to iMovie and iDVD.

Any BTV Pro users? Any suggestions?

Thanks,
Jerry