[P1] Not the fan again!

[david]

On Thursday, May 15, 2003, at 09:07  PM, Fran Dollinger wrote:

>
>
> Jack Rodgers wrote:
>
>>
>> On Thursday, May 15, 2003, at 02:09  PM, Fran Dollinger wrote:
>>
>>> Fran Dollinger wrote:
>>>
>>>> Hi,
>>>> Yep, the fan just went into hyper-drive again.
>>>> Fran
>>>>
>>>>
>>>> Called into Apple....they are sending a box...again.
>>>
>>>
>>> Fran
>>
>>
>> All this trouble just to see the delivery guy again...
>>
>> How many return repairs are required before they replace it for you 
>> with a new iBook?
>>
> Today on the phone I asked about that......"Well", he said, "I'm sure 
> that they have other options in case these same problems continue". 
> So, I'm assuming that "option' being the operative word there, that at 
> that point they will exchange or something....I did let him know how 
> unhappy(read: down right pissed off) I was about the whole situation.
> The Saga Continues!

 From what I've seen with clients and work the magic numbers seem to be 
3 or 4. If the repairs happen in quick succession or they are for the 
same problem then almost certainly 3 repairs. If there is a goodly 
amount of time passage between repairs then it seems to go up to 4 or 
even 5. The only time I've seen a replacement given with fewer than 3 
repairs is when it was a newly released model.

david

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=
Good qualities are easier to destroy than bad ones, and therefore
uniformity is most easily achieved by lowering all standards.
  ~~ Bertrand Russell

David